Ju 28 FAQ – Frequently Asked Questions

To register, you'll need your full name, an active mobile number or email address, and a strong password. You may also be asked to provide a copy of your National ID or passport for KYC verification later. You must be at least 18 years old.

No, under ju 28's policy each person may only hold one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. Please use a single account responsibly.

on the login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. The link stays active for 30 minutes. Once you set a new password, you can log in right away.

To delete your account, send an email to support@ju28.app. Before your request is processed, make sure your balance is zero and you have no active bets. Once deleted, all account data will be permanently removed.

ju 28 currently accepts Mobile Pay, Nagad, Rocket, and direct bank transfers. All these methods are available for both deposits and withdrawals. For more details, Payment Page View.

The minimum deposit at ju 28 is just ৳500 BDT. That's all you need to start betting. Deposits via Mobile Pay or Nagad are processed instantly — typically within 5 minutes.

Withdrawals are typically processed within 15 to 30 minutes. Verified accounts may experience even faster processing. Bank transfers can take 1–2 business days.

ju 28 charges no extra fees on deposits or withdrawals. However, your payment provider (such as Mobile Pay or Nagad) may apply their own transaction charges — that is entirely a third-party matter.

Wait 10 minutes, then refresh the page. If it still doesn't appear, send your transaction ID or a screenshot to support@ju28.app and our support team will resolve it as quickly as possible.

ju 28 offers betting on more than 20 sports, including cricket, football, tennis, kabaddi, and hockey. Cricket coverage includes BPL, IPL, Test, ODI, and the T20 World Cup. on the betting page View all categories.

Yes, live betting is available at ju 28. Odds update in real time as the match progresses, and you can place bets at any moment. Live scores and match statistics are also displayed.

The minimum bet is BDT 100. Maximum limits vary by match and market — up to BDT 50,000 for standard matches, and higher for the high roller category. For details on high roller benefits here Find out.

If a match is cancelled or abandoned, all bet stakes are refunded. If a rain-affected match is decided by the DLS method, the result stands as valid. Details Terms & Conditionsavailable at.

ju 28 uses decimal odds. For example, with odds of 2.50, a BDT 1,000 bet returns a total of BDT 2,500 (profit of BDT 1,500). To learn more about odds analysis Match Odds Page View.

New members receive a 100% welcome bonus on their first deposit — deposit BDT 1,000 and get an extra BDT 1,000 in bonus funds. To claim your bonus Register Now।

No, bonus funds cannot be withdrawn directly. They become withdrawable only after the wagering requirement is met — typically 5–10x the bonus amount. For full terms Terms & Conditionsto find out more.

Every day Login a daily bonus is automatically credited to your account. Log in 7 days in a row and you'll earn an additional weekly reward. Bonus amounts may vary based on your VIP level.

Yes, when you refer a friend, both of you receive a bonus. Your referral link is available in your dashboard. Once your referred friend makes their first deposit, you will receive a set bonus amount.

KYC (Know Your Customer) verification prevents financial fraud and unauthorized account access, while also keeping your account secure. Completing KYC is mandatory before making a withdrawal.

For KYC, you will need clear front and back photos of your National ID (NID) or passport, along with a selfie. A recent utility bill or bank statement may be requested for address verification. All documents must be legible and clearly visible.

Go to Account Settings and find the two-factor authentication option under the "Security" section. Verify your mobile number via OTP to enable it. You'll need an extra code each time you log in, adding another layer of security to your account.

If you notice any unfamiliar transactions or logins on your account, change your password immediately and notify us at support@ju28.app. Our security team will temporarily lock the account and investigate. Never click links in phishing emails.

ju 28 is fully optimized for mobile browsers. Get the complete experience on Chrome or Safari — no separate app download needed. on the platform page Learn more.

Clear your browser cache and refresh the page. Check that your internet connection is stable. If the problem persists, try a different browser or contact our support team.

ju 28 works best on the latest versions of Google Chrome, Mozilla Firefox, and Safari. Some features may not function on older browsers, so always keep your browser up to date.

No — once a bet is confirmed, it is saved on the server. A page refresh or loss of internet connection will not cancel it. Simply log back in to see your list of active bets.